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XINGYUNRI??

??Objective:?? Business Analyst

??Date of Birth:?? August 10, 1982

??Contact:?? 138xxxx3456 | 12345@163.com

??Location:?? Guangzhou, Guangdong


??EDUCATION??

2012.09–2016.06

Sun Yat-sen University

Bachelor of Accounting

Relevant Courses:

Western economics, accounting computerization, marketing, intermediate financial accounting, advanced financial accounting, international finance.


??WORK EXPERIENCE??

2015.07–2015.09

Bank of China | Customer Service Representative

Key Responsibilities:


Provided ??7x24 customer service?? via phone/online platforms, including financial consultations, transaction assistance, Q&A support, and client care.

Escalated unresolved issues to backend teams, tracked resolution progress, and communicated outcomes to clients.

Complied with operational regulations and collaborated closely with cross-functional departments.

??CERTIFICATIONS??


Qualification Certificate of Junior Accountant

Certificate of Accounting Profession

Passed ??CMA (Certified Management Accountant) P1?? English Examination

National Computer Rank Examination (Level 2 Certificate)

??SKILLS??


Proficient in accounting principles and financial frameworks.

Expertise in stock options, futures, and foreign exchange hedging.

Strong risk management capabilities.

??PROFILE??


Familiar with banking regulations and operational risk control.

Demonstrated academic excellence through proactive learning.

Innovative thinker with hands-on experience in social initiatives and volunteer work.

Detail-oriented, committed to integrity, and skilled in team collaboration.

??Key Improvements:??


Standardized terminology (e.g., "Customer Service Representative" instead of "Customer service").

Fixed formatting issues (e.g., "7 * 24" → "7x24").

Removed redundant content (e.g., duplicated work experience entries).

Enhanced readability with consistent bullet points and section headers.


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